Privacy Policy – 777com Pakistan Online Gaming Platform

1. Introduction

This Privacy Policy describes how 777com ("the Platform", "we", "us") collects, uses, stores and protects the personal information of players and visitors who access or use the 777com platform — including the website, the Android app, the sports betting section, the casino lobby, slot games, bingo and any other features or services offered under the 777com brand.

By registering an account or using any part of the 777com platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described here. If you do not agree with this policy, please do not create an account or use the platform.

This policy applies to all personal data collected from players based in Pakistan and should be read alongside the 777com Terms and Conditions. In the event of any conflict between these two documents, the Terms and Conditions take precedence on matters of account conduct, and this Privacy Policy takes precedence on matters relating to personal data handling.

2. Data We Collect

777com collects different categories of personal data depending on how you interact with the platform. The main categories are described below.

2.1 Registration and Account Data

• Mobile number: Used as your primary account identifier and for OTP-based login verification.
• Full name: Required for account verification and to match withdrawal details to your identity.
• Date of birth: Collected to confirm that you are 18 or older before account activation.
• Email address: Optional at registration but may be requested for account recovery or communication purposes.
• Password: Stored in hashed, non-reversible form. 777com staff cannot view your password.

2.2 Identity Verification Data

• CNIC number and copy: May be requested during the account verification process, particularly before large withdrawals are processed.
• Proof of address: May be requested in specific verification scenarios to confirm your Pakistan residence.
• Payment method confirmation: Screenshots or confirmation of the JazzCash, Easypaisa, Raast or bank account used for deposits may be requested to confirm ownership.

2.3 Transaction Data

• Deposit and withdrawal amounts in PKR, timestamps, payment methods used and transaction reference numbers.
• Betting history, game session records, wins, losses and bonus usage — retained to support account queries and fair play monitoring.

2.4 Technical and Device Data

• IP address: Logged at login and key account events for security monitoring.
• Device type and operating system: Collected to optimise platform performance across different devices and Android versions used in Pakistan.
• Browser or app version: Used for technical support and compatibility purposes.
• Session activity logs: Pages visited, features used and time spent — used to understand platform usage patterns and improve the experience.

3. How We Collect Your Data

Personal data is collected through the following means:

• Account registration: When you create a 777com account, you voluntarily provide your mobile number, name and date of birth.
• Account usage: Data is generated automatically when you log in, place bets, play casino games, deposit or withdraw funds.
• Identity verification: When you submit documents via the platform's verification process — such as a CNIC copy or payment confirmation screenshot.
• Customer support interactions: When you contact 777com via live chat or email, the content of those conversations is recorded and stored against your account.
• Cookies and tracking technologies: When you browse the 777com website or use the app, certain technical data is collected automatically. See Section 9 for full details on cookies.
• Payment processors: When you deposit or withdraw via JazzCash, Easypaisa, Raast or bank transfer, the payment provider confirms the transaction to 777com. We receive the confirmation reference but do not store your full mobile wallet credentials.

4. How We Use Your Data

The data 777com collects is used for specific, legitimate purposes directly related to operating the platform and serving registered players. The table below summarises the main uses:

5. Sharing Your Data

777com does not sell, rent or exchange your personal data with third parties for their own marketing or commercial use. However, there are limited and specific circumstances where your data may be shared with third parties in order to operate the platform properly.

5.1 Payment Processors

When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast or bank transfer, the relevant payment processor receives the minimum data necessary to complete the transaction — such as your registered mobile number or account reference. These processors operate under their own privacy terms and are not authorised to use your data beyond processing the specific transaction.

5.2 Game and Technology Providers

Some games in the 777com casino and slot lobby are provided by third-party game studios. These providers may receive anonymised session data (such as game round identifiers) to support game operation and to resolve any malfunction or dispute. Your personal identity details are not shared with game providers.

5.3 Legal and Regulatory Requirements

777com may be required to disclose personal data to third parties — including payment providers, fraud prevention services or other relevant parties — where such disclosure is required in response to a valid legal process or to investigate suspected fraud, money laundering or other criminal activity. 777com will not disclose more data than is necessary to satisfy the specific obligation.

6. Payment Data and PKR Transactions

All financial transactions on 777com are conducted in Pakistani Rupees (PKR). 777com takes the security of payment data particularly seriously given the sensitivity of financial information.

6.1 What Payment Data Is Stored

• Transaction reference numbers and timestamps for all deposits and withdrawals.
• The payment method category used (e.g. JazzCash, Easypaisa, bank transfer) and the last few digits of the account or card number where applicable — never the full account credentials.
• PKR amounts deposited and withdrawn, linked to your account transaction history.

6.2 What Is Not Stored

• Full mobile wallet PINs, passwords or full card numbers are never stored by 777com.
• OTPs generated during JazzCash or Easypaisa transactions are one-time codes processed by the payment provider — they are never stored on 777com's servers.

All payment data in transit between your device and 777com's systems is protected by TLS encryption. Stored financial records are held in encrypted form and are accessible only to authorised operations staff for the purposes of resolving account queries or investigating suspected fraud.

7. Data Retention

777com retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected or to comply with any applicable retention obligations. The general principles applied are as follows:

• Active account data: Retained for the lifetime of your account and for a reasonable period after account closure to support any post-closure queries or disputes.
• Transaction records: Financial records including deposit and withdrawal history in PKR are retained for a minimum of five years from the date of the transaction to support any financial review requirements.
• Identity verification documents: CNIC copies and other verification documents are retained for the period required by relevant anti-fraud and identity verification obligations, and securely deleted once no longer required.
• Support communications: Live chat and email records are retained for up to two years to support ongoing account management and dispute resolution.
• Session and usage logs: Anonymised or aggregated usage data may be retained for longer periods for platform analytics purposes, but individual-level session logs are deleted after twelve months.

When data is no longer required, it is deleted or anonymised in a secure manner so that it cannot be linked back to any individual player.

8. Security Measures

777com implements a range of technical and organisational security measures to protect player data against unauthorised access, loss, alteration or disclosure.

8.1 Technical Safeguards

• TLS encryption: All data transmitted between your device and 777com's servers is encrypted using TLS.
• Password hashing: Passwords are stored using a strong one-way hashing algorithm. Even 777com's own technical staff cannot retrieve your password — only a reset is possible.
• OTP verification: Sensitive account actions including login, password changes and large withdrawals are protected by one-time password (OTP) verification sent to your registered Pakistan mobile number.
• Access controls: Internal access to personal data is restricted to staff with a legitimate operational need. Access logs are maintained and reviewed regularly.

8.2 Your Role in Account Security

While 777com takes strong measures to protect your data, account security is also your responsibility. You should use a strong, unique password for your 777com account, never share your OTP or password with anyone, and contact support immediately if you suspect unauthorised access. 777com staff will never ask for your password — if anyone claiming to be from 777com asks for it, treat the request as fraudulent.

9. Cookies and Tracking Technologies

777com uses cookies and similar technologies on its website and in the mobile app to ensure the platform functions correctly, to remember your preferences and to understand how players use the platform so that we can continue to improve it.

9.1 Types of Cookies Used

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core functionality.
• Preference cookies: Remember your platform settings such as language preference, notification settings and lobby display options between sessions.
• Analytics cookies: Help 777com understand which features are used most, how players navigate between sections and where any technical issues arise. This data is collected in aggregate and is not tied to individually identifiable profiles.

9.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings or through the app's notification and privacy settings. Please note that disabling essential cookies will affect your ability to use the platform — in particular, the login session functionality requires essential cookies to operate.

777com does not use third-party advertising cookies or tracking pixels that follow your activity across other websites. The cookies used are limited to what is needed to operate and improve the 777com platform itself.

10. Your Privacy Rights

As a 777com player, you have the following rights in relation to the personal data we hold about you. These can be exercised at any time by contacting the support team via live chat.

To exercise any of the rights listed above, contact the 777com support team via live chat with your registered mobile number and a description of your request. We aim to respond to all privacy rights requests within 30 days. In some cases, we may need to verify your identity before processing the request to ensure we are dealing with the legitimate account holder.

11. Minors and Under-18 Policy

777com strictly prohibits the use of its platform by anyone under the age of 18. We do not knowingly collect personal data from minors. During registration, date of birth is collected specifically to confirm that the applicant meets the minimum age requirement before account activation proceeds.

If 777com becomes aware — through verification checks or any other means — that an account is held by a person under 18, that account will be suspended immediately, all funds will be withheld pending review, and the personal data associated with the account will be handled in accordance with the requirements applicable to data collected from minors.

If you are a parent or guardian and believe that a minor in your household has registered on 777com, please contact the support team immediately via live chat with the details of the account. We will investigate and take appropriate action as quickly as possible.

12. Policy Updates

777com may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in payment methods supported, or changes in applicable obligations. When material updates are made, the "Last updated" date at the top of this page will be revised and, where the changes are significant, registered players will be notified via the platform or by message to their registered mobile number.

Continued use of the 777com platform after an updated Privacy Policy has been posted constitutes your acceptance of the revised policy. If you do not agree with any update, you should stop using the platform and may request account closure through live support. Any data collected prior to account closure will continue to be handled under the policy version in effect at the time of collection, subject to any legal retention requirements.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how your personal information has been handled, please contact 777com's support team directly through the live chat feature available on the platform. Support is available around the clock, seven days a week.

For written enquiries, you can also reach the team by email. The support email address is displayed in the footer of this page. When contacting us about a privacy matter, please include your registered Pakistan mobile number and a clear description of your query or request. This helps the team locate your account and respond as efficiently as possible.

If you have raised a privacy concern with the support team and are not satisfied with the response, you may escalate the matter by requesting a formal review from 777com's management team via the same email contact. Formal privacy complaints are reviewed and responded to within ten working days wherever possible.